Refund Policy

Our Commitment to You

We at Nitro IPTV take pride in the quality of our IPTV subscriptions. This policy clarifies when refunds can be issued, promoting a straightforward and just approach for our customers.

Refund Eligibility

You could qualify for a complete or partial refund based on the following situations:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To initiate a refund, adhere to the steps below:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

An email update will be sent to you at each step. Delays in response can occur during weekends or holidays.

Exceptions (When Refunds Are Not Provided)

In the following situations, refunds will not be provided:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

After approval, refunds are completed within 3 business days, though it may take 5-10 business days for the funds to appear in your account, depending on your bank or payment provider.

Generally, refunds are not offered for a change of mind after the initial 7-day period. We advise you to explore our features and clarify any doubts before subscribing.

Renewals occur automatically, so contact us immediately if cancellation is missed. Each renewal refund request is reviewed on an individual basis.